Pfeiffer Vacuum offers cloud-based service management

September 22, 2021

Pfeiffer Vacuum’s Virtual Service Management makes it possible to manage vacuum equipment from different manufacturers (Courtesy Pfeiffer Vacuum)

Pfeiffer Vacuum GmbH, Asslar, Germany, has introduced a new Virtual Service Management (VSM) web-based app that makes it possible to manage vacuum equipment from different manufacturers. The app is integrated into Pfeiffer Vacuum’s new Select & Request Portal, allowing interested parties who register in the portal access the new service directly.

The app allows users to create their own locations, departments and machines, to which the various vacuum components are assigned, enabling management of the vacuum equipment more easily. The corresponding product data and operating instructions are stored and made available in the system.

A clear display of organisational units and vacuum components is expected to make planning and documentation (such as service activities, maintenance and repairs) over the entire service life much easier. The dashboard on the start page can be customised, and frequently required components can be marked as favourites and, if desired, displayed directly on the dashboard.

Customers can also store additional information, such as maintenance intervals, the average running time and the last service date. This makes it possible for the software to organise servicing and maintenance intervals worldwide, and to involve the relevant Pfeiffer Vacuum service center in good time.

Pfeiffer states that system downtimes can be minimised by synchronising maintenance activities, improving decision making and planning reliability. Creating a service request is also quick, since the data can be filled in automatically.

Each vacuum component is uniquely identified via an ID code and QR code. The tool offers the option of exporting QR codes in several formats (e.g. for a label printer). With the mobile app (Android and iOS), the QR code can be scanned by smartphones or tablets, providing an instant overview of the most important data (such as the article number, operating manual or service tickets).

www.pfeiffer-vacuum.com

In the latest issue of PIM International…

Download PDF

Extensive MIM, CIM industry and sinter-based AM industry news, plus the following exclusive deep-dive articles and reports:

  • Calling all product designers: Discover what Metal Injection Moulding could do for you through these award-winning parts
  • Binder Jetting of a dual-phase steel: Process insight and optimisation using the Master Sintering Curve
  • The rise of filament-based metal AM: New materials and machines present opportunities for MIM producers
  • Sinter-based Additive Manufacturing at the 20th Plansee Seminar on Refractory Metals and Hard Materials
  • Ceramitec 2022: Opportunities abound for producers of technical ceramics by CIM and AM

The latest news from the MIM, CIM and sinter-based AM industries

Don't miss any new issue of PIM International, and stay up to date with the latest industry news. Sign up to our fortnightly newsletter.

Sign up

News from the industry…

    Discover our magazine archive…

    The free-to-access PIM International magazine archive offers unparalleled insight into the world of MIM, CIM and sinter-based AM from a commercial and technological perspective through:

    • Reports on visits to leading part manufacturers and industry suppliers
    • Articles on technology and application trends
    • Information on materials developments
    • Reviews of key technical presentations from the international conference circuit
    • International industry news

    All past issues are available to download as free PDFs or view in your browser.

     

    Browse the archive

     

    Looking for suppliers of materials, production equipment and finished MIM, CIM or sinter-based AM parts?

    Discover suppliers of these and more in our advertisers’ index and buyer’s guide, available in the back of PIM International.

    • Metal powders
    • MIM, CIM & AM parts producers
    • Binders & feedstocks
    • Feedstock mixers
    • Furnaces & furnace supplies
    • Atmospheres & gas generation
    • HIP systems & services
    • Injection moulding machines
    • AM technology
    • Debinding systems
    Download PDF
    Share via
    Copy link
    Powered by Social Snap