Ipsen USA, Cherry Valley, Illinois, USA, reports that it is establishing Technology Excellence Centres, while further strengthening the company’s offerings, in order to ensure it is addressing market needs of its current and future customers.
Ipsen states that an important outcome will be faster response times, supported by advanced new service products, in all the regions that Ipsen serves.
The company’s equipment manufacturing business will be driven by an Atmosphere Technology Excellence Center in Kleve, Germany, and a Vacuum Technology Excellence Center near Rockford, Illinois, USA. Ipsen explains that this focus on one field of technology will enable faster-paced innovation and a laser-focus on performance and quality.
As a result of this change, new furnace equipment will reportedly be manufactured at fewer locations globally with a focus on specialisation. The Ipsen Germany location will exclusively build Atmosphere Batch and Continuous Systems while the US location will exclusively build all types of Vacuum Furnaces.
In addition, Ipsen India will continue to build Atmosphere furnaces for the India and Southeast Asia markets, noted the company. Its China and Japan locations will no longer manufacture new furnaces and will focus on customer service and the sale of new equipment from the Excellence Centres.
The company states that the customer relationship with Ipsen will remain unchanged and will continue to support its customers from all of our global locations. All Ipsen plants remain open in all regions as the aftermarket support of its customers is said to be more than half of Ipsen’s annual business. Activities such as upgrades, local inventory of parts and service are expected to continue to be fully supported on a local basis.
According to Ipsen, this consolidation of equipment manufacturing sites together with the uncertainty of the COVID-19 pandemic does result in a reduction of staff, which the company reports is a regrettable but necessary outcome from its carefully planned strategic step.