Ipsen adds Dimas Ventura as Regional Service Manager for western US
Ipsen, Cherry Valley, Illinois, USA, has appointed Dimas Ventura to the role of Regional Service Manager. Ventura comes to Ipsen with eighteen years of experience in field service, and will support Ipsen’s market share growth in the western United States.
Ipsen announced that Vince Fitzgerald, the company’s long-serving West Coast Service Manager, will turn his focus to the critical customer base in the high-density Southern California and Northern Mexico markets, whilst providing guidance and support to Ventura during his transition into the new role.
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“Vince will continue to offer his highly regarded support and expertise to our customers, which has been key to our ongoing success in this region,” stated Patrick McKenna, Ipsen USA President and CEO. “With the growth we have achieved in the Western United States comes the need for additional resources.”
Ipsen has an installed base of over 500 furnaces in the Western United States that are supported by eight full-time Field Service Engineers.
“The added support that Dimas brings to the region will ensure faster response times to our customers’ service needs,” added David Choate, Ipsen’s Director of Service.
Ipsen has hired an additional seven Field Service Engineers in North America in 2023, including one dedicated to atmosphere equipment, and is actively recruiting to fill several more Field Service positions to further expand its capacity in 2024 and beyond.
